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Privacy Policy

Last updated: 2026-07-20

1. Introduction

Bramble Brook Wellness Pty Ltd (ABN 84 621 395 017) ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information:

  • Name and contact details (email address, phone number, postal address) when you place an order, submit a contact form or subscribe to communications.
  • Order and transaction information.
  • Technical data such as IP address, browser type, device identifiers and website usage data collected via cookies and analytics tools.

We collect personal information only by lawful and fair means and where reasonably necessary for our business functions.

3. Legal bases for processing

We process personal information on the following grounds:

  • Performance of a contract (processing your order).
  • Compliance with legal obligations.
  • Our legitimate interests (improving services, fraud prevention, analytics).
  • Your consent (marketing communications, non-essential cookies - you may withdraw consent at any time).

4. How we use your information

We use your personal information to:

  • Process and fulfil your orders and enquiries.
  • Communicate with you about your order, including delivery and returns.
  • Improve our website and services through analytics.
  • Comply with our legal and regulatory obligations.
  • Send you marketing communications where you have consented (you may unsubscribe at any time).

5. Google services

We use Google Analytics and Google Ads (including Remarketing) to understand how visitors use our website and to show relevant advertising. These services may set cookies (including _ga, _gid, _gcl_au) and collect usage data. We implement Google Consent Mode v2; non-essential cookies are not activated until you provide consent. You can opt out of Google Analytics via tools.google.com/dlpage/gaoptout.

Our contact page uses Google Maps to display our location. Google Maps may collect data in accordance with Google's Privacy Policy.

6. Disclosure of personal information

We may disclose your personal information to:

  • Service providers who assist us in operating our website and fulfilling orders (e.g. delivery partners, payment processors).
  • Google LLC (analytics, advertising) - data may be transferred to and stored on servers outside Australia.
  • Regulatory authorities where required by law.

We do not sell your personal information to third parties.

7. International transfers

Some of our service providers (including Google) are located outside Australia. We take reasonable steps to ensure overseas recipients handle your personal information in a manner consistent with the APPs.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or as permitted by law. Order data is typically retained for 7 years for tax and accounting purposes.

9. Your rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or out-of-date information.
  • Withdraw consent for marketing communications.
  • Make a complaint about how we handle your personal information.

To exercise these rights, contact us at info@organaclean.shop.

10. Complaints

If you have a complaint about how we handle your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption. However, no method of data transmission over the internet is completely secure.

12. Cookies

For details of the cookies we use, see our Cookie Policy.

13. Contact

For privacy-related enquiries:
Bramble Brook Wellness Pty Ltd
Level 12, 201 Sussex Street, Sydney NSW 2000, Australia
Email: info@organaclean.shop
Phone: +61-2-9267-3841